Client Services Manager

Key skills

• Software Engineering
• Problem Solving
• System Design

Job description

Client Services Manager - Home Health | Voorhees, NJ

Schedule: Full-time, exempt | Monday - Friday | Standard daytime office hours | Primarily office-based with occasional local travel and flexibility as needed

Benefits: PTO, comprehensive benefits, and 401(k) match

Salary: $53,000- $56,000/ year

Jefferson Health at Home by BAYADA is seeking a full-time Client Services Manager (CSM) for our Jefferson Health at Home by BAYADA NJ (JNJ) office in Voorhees, NJ. This role supports adult Home Health services throughout Burlington, Camden, and Gloucester counties.

At Jefferson Health at Home by BAYADA, our team is committed to helping people have a safe home life with comfort, independence, and dignity. The Client Services Manager is a central resource for clients, families, field employees, referral partners, and office leadership - helping ensure services are coordinated, staffing needs are addressed, and every client receives responsive, compassionate support.

If you are an organized, relationship-focused leader who enjoys coordinating people, solving problems, and supporting high-quality home health care, this could be the next step in your career.

What you'll do

Manage an assigned caseload of Home Health clients and serve as a consistent resource for clients and families

Coordinate client services, staffing, and schedules based on client needs, location, availability, and service requirements

Schedule and support field employees, including registered nurses, LPNs, therapists, and other members of the care team as applicable

Monitor staffing coverage, attendance, call-outs, missed visits, schedule changes, and continuity of care

Respond to client, family, caregiver, and field employee questions or concerns and coordinate timely resolution

Partner with Clinical Managers and office leadership to address changes in client condition, service needs, and care delivery concerns

Support referrals, admissions, service changes, and other operational processes that help clients begin and maintain care

Maintain accurate and timely client, employee, scheduling, and service documentation

Participate in recruiting, interviewing, hiring, orientation, and onboarding of field employees

Partner with recruiting and clinical leadership to anticipate staffing needs and support office growth

Help field employees understand client expectations, schedules, care plans, documentation requirements, and office resources

Build positive relationships with clients, families, physicians, referral sources, and community partners

Follow up on complaints, incidents, client concerns, employee issues, and service recovery needs

Track and communicate operational information, staffing trends, client needs, and service outcomes

Use BAYADA systems and resources to support reliable service delivery, compliance, client satisfaction, and operational excellence

Participate in office meetings, quality-improvement activities, and performance initiatives

Welcome clients, families, visitors, and field employees while helping create a positive, collaborative office environment

Model The BAYADA Way of compassion, excellence, and reliability

What you bring

Required

Experience in healthcare, home care, staffing, scheduling, client services, or another service-based environment

Strong organization, prioritization, communication, and problem-solving skills

Ability to coordinate multiple priorities while responding to clients, families, and field employees in a timely manner

Experience using computer systems for documentation, communication, scheduling, and record management

Client-focused approach with strong relationship-building and conflict-resolution skills

Ability to work full-time in a collaborative, office-based environment

Preferred

Prior Client Services Manager, service coordinator, staffing manager, healthcare operations, or similar experience

Experience scheduling nurses or other clinical staff, including RN and LPN coverage

Prior supervisory, management, team-lead, recruiting, or onboarding experience

Home Health or other healthcare operations experience

Experience managing a client caseload and coordinating individualized services

Familiarity with Homecare Homebase (HCHB) or similar healthcare documentation and scheduling systems

Bilingual skills, particularly Spanish

Why join BAYADA

Support a mission-driven Home Health team serving clients and families throughout Burlington, Camden, and Gloucester counties

Join a supportive organization connected to both Jefferson Health and BAYADA

Build meaningful relationships with clients, families, field employees, physicians, and community partners

Make a direct impact on reliable staffing, responsive service, and client experience

Access ongoing training, mentorship, and career growth opportunities

Work alongside experienced clinical and operational leaders

Enjoy paid time off and a comprehensive benefits package

Grow your career as a Client Services Manager within a respected home health organization

Bring your operational leadership and relationship-building skills to a team that values compassion, accountability, and excellence

Benefits

Jefferson Health at Home by BAYADA offers a comprehensive benefits plan designed to support employees with health plan options, flexibility, and long-term financial security. Learn more at https://www.bayada.com/benefits.

Benefits may include:

Medical, dental, and vision coverage

Paid holidays, vacation, and sick time

401(k) with company match

Employer-paid life insurance

Employee Assistance Program

Tuition reimbursement

Apply

If you are ready to bring your client-service, staffing, scheduling, and relationship-building skills to a role supporting high-quality Home Health care, we'd love to connect with you. Join Jefferson Health at Home by BAYADA as a Client Services Manager and help make a meaningful difference for clients, families, and field employees every day.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Apply on the official Bayada careers page

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