Manager Sea Cargo Taiwan

Cargo Partner · Taipei, Taiwan · 6-9 years · Full-time

Key skills

Descriptions of Key Responsibilities/ Tasks:

To perform the most challenging tasks in the area of sea cargo shipments, booking and delivering of shipments

To make decisions on FCL/LCL development strategies ( inbound & outbound trades) on country level

To maintain agents relationship in accordance with company policy

To create SOP's (Standard Operating Procedures)

To handle pricing & calculation and make offers to customers

To coordinate and work close with local sales teams, special sales actions

To accept offers and optimizes the organization of transport

To be responsible for monthly results of the department

To monitor KPI for the department

To select service provider and monitor the cost

To handle daily operations for project shipments and VIP accounts

To monitor the completion of procedure for dispatching and delivering of shipments (entering electronic data, cover of insurance etc.)

To monitor timely invoicing and payments

To monitor the keeping of budget lines

To develop improvement initiatives of continuous business success

To make analysis of request (credit worthiness of the Company)

To set target with the department and monitor the achievement

To provide customer service and keep contact with agents

To adjust complaints - Trouble Shooting

To handle claims together with legal department

to issue obligatory instruction, directives and information in his/her field of responsibility and monitor compliance and performance

To be responsible for personnel leadership within the department

To coordinate within the department and with other departments and countries within the Company

To train and mentor high potentials in operations and sales

To take up additional assignments/tasks as required to meet with the Company needs.