Customer Service Representative Full time (Wedding Services)

Getwingapp · Philippines · 3-6 years · Full Time

Key skills

  • Software Engineering
  • Problem Solving
  • System Design

Job description

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we're looking for a Customer Service Representative to start immediately!

Client business Overview: A Large bridal service business with high volume of brides daily. Heavily women-employed company. Currently producing custom software system. In scale mode expecting significant growth.

Goal: Hire a bridal coordinator to manage client workflows, bookings, emails, customer service, and project management for brides throughout their journey with the company.

Key Specific Tasks VA will do:

Managing workflows and tasks in CRM (Dubsado)

Email communication and customer service

Invoicing and bookings management

Tools/Software to use:

Dubsado (CRM system) - must have experience or ability to learn quickly

Slack - for communication

Asana - for task management

Qualifications:

  • At least 3 years of proven experience as Customer Service Representative assisting international clients
  • Excellent English communication skills, both written and verbal
  • Impeccable interpersonal skills
  • Familiarities with current technologies, like desktop sharing, cloud services, CRMs, and VoIP
  • Experience with word-processing software and spreadsheets (e.g. MS Office)
  • Knowledge of online calendars and scheduling (e.g. Google Calendar)
  • Excellent phone, email, and instant messaging communication skills
  • Tech Savvy
  • Proactive attitude
  • Able to work on a graveyard shift

Technical Requirements:

  • USB Headset with Noise Cancellation feature
  • Working Webcam
  • Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
  • Main Internet Service Speed: at least 25 Mbps wired connection
  • Backup Internet Service Speed: at least 10 Mbps

Benefits:

  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay

Schedule: 9am-6pm EST (full time)

Location: This is a remote, PH-based job

Salary Package: PHP 38,000/month

Please note:

  • Only qualified candidates will be invited to take the assessment & scheduled for an interview.

Apply on the official Getwingapp careers page

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