Customer Success Manager - German Speaker

Key skills

• Software Engineering
• Problem Solving
• System Design

Job description

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About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Customer Success Manager - German Speaker

As a Customer Success Manager (CSM), you will serve as the primary post-sales relationship owner for an assigned portfolio of enterprise customers within Commvault's Foundational Success tier.

You are responsible for driving:

Customer adoption

Value realization

Retention (GRR)

Expansion influence (NRR)

Customer engagement

Lifecycle progression

Executive alignment

Customer advocacy

This role requires a strong balance of:

Customer success leadership

Moderate technical depth

Commercial awareness

Project management

Cross-functional coordination

Executive communication

You will act as a strategic customer advisor responsible for helping customers maximize the value of Commvault's Software and SaaS solutions.

Key Responsibilities

Strategic Customer Success Leadership

Own customer relationships across assigned enterprise accounts

Develop and execute customer success plans aligned to customer business objectives

Drive customer adoption, operational maturity, and measurable value realization

Conduct business reviews, operational cadence meetings, and customer governance sessions

Proactively identify customer risks and develop mitigation strategies

Drive customer lifecycle progression and customer advocacy

Revenue Retention & Expansion

Own customer retention planning and execution strategies to maximize GRR

Identify and influence expansion opportunities aligned to customer priorities

Drive adoption and customer maturity activities that improve NRR readiness

Partner with Sales and Renewals teams on expansion and renewal planning

Use customer health data, adoption metrics, and engagement trends to forecast risks and growth opportunities

Program & Project Leadership

Coordinate customer initiatives across TSMs, Support, Product, Engineering, and Services

Manage customer success action plans, milestones, dependencies, and stakeholder alignment

Lead customer escalations and facilitate resolution management

Drive accountability across internal teams to improve customer outcomes

Executive Engagement & Customer Advocacy

Build trusted relationships with technical, operational, and leadership stakeholders

Present customer health, adoption progress, ROI, and operational recommendations

Advocate for customer needs internally across cross-functional organizations

Qualifications & Experience

5+ years of experience in Customer Success, Enterprise SaaS, Account Management, or related customer-facing roles

Proven success managing enterprise customer relationships

Strong customer success and stakeholder management capabilities

Moderate technical understanding of SaaS, infrastructure, cloud, or enterprise platforms

Strong project management and communication skills

Experience influencing GRR and NRR outcomes

Ability to communicate effectively across technical and executive audiences in German Language is a MUST.

Success Metrics

GRR performance across assigned accounts

NRR influence and expansion contribution

Customer adoption and utilization improvement

Executive relationship maturity

Customer health improvement

Forecast accuracy for risks and opportunities

Escalation management effectiveness

Customer advocacy and satisfaction

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

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