Senior Program Manager, IPV Process OPS

Key skills

• Generative AI

Job description

We are seeking a Program Manager who will be part of Global Process Owner team for our In person Verification (IPV) function focusing on IPV at Seller / Amazon locations. This role will be part of our Amazon Registration & Compliance Operations (VRMO) organization. The VRMO organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.

Key job responsibilities

• Identification, execution & delivery of programs & projects targeted at reducing bad actors world wide
• Support implementation of GenAI initiatives and programs, that would reduce effort and improve seller experience.
• Partner with cross functional teams, Business Stakeholders, Finance to identify ongoing opportunities to collaborate on bad actor identification and reduction.
• Support Implementation and execution of governance of the programs from partner teams including process, tools, audit, inspection, mechanisms.
• Effective design, implementation, execution of the Change Management related to new program launches

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