Support Engineer II-Ext - AMZ23658.6

Amazon · US, GA, Atlanta · 2-5 years · Full-time

Key skills

  • AWS
  • Linux
  • Bash

Job description

Employer: Amazon Web Services, Inc.

Position: Support Engineer II-Ext - AMZ23658.6

Location: Atlanta, GA

Multiple Positions Available:

  • Provide advanced remote technical support to customers

by responding to difficult technical inquiries related to large

and production critical issues to propose solutions to and/or

resolve root causes of cloud network and/or system issues.

  • Lead and oversee documenting all varieties of corner case

scenarios and troubleshooting of workflows in AWS internal

knowledge databases, and create tutorials, how-to videos

and other technical materials for the AWS customer

community.

  • Navigate and configure complex Linux/Windows systems

and troubleshoot difficult issues.

  • Apply advanced knowledge of information science and

technology to perform difficult network troubleshooting of

Amazon services using tools and technologies, including

TCP/IP, DNS, DHCP, routing, switching, LAN/WAN,

traceroute commands, iPerf, dig commands, and/or cURL.

  • Execute migrations of existing on-premise environments to

AWS Cloud, grow clients' existing cloud architecture by

onboarding them onto new AWS services and provide

maintenance support by providing complex technical

assistance.

  • Analyze product and reports on support performance

metrics to measure support success, service performance

and drive customer facing platform improvements.

  • Act as a liaison between service development team and

support engineering team, communicating customer

feedback through tech sync meetings for product and

service improvement.

  • Participate in bug bash events to identify straightforward

bugs and improve documentation to support overall

customer experience.

  • Execute customer code assessments and support

customers in code development to deploy customer

applications on the AWS cloud.

(40 hours / week, 8:00am-5:00pm, Salary Range $113776 - $160000)

Amazon.com is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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