Sr. Operations Manager

Key skills

• Customer Experience

Job description

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our SBN1 building in Bristol, IN, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.

What You'll Do

• Own the operation - Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders - Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement - Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience - Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally - Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas - Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices - Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this hands-on Leadership Role:

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Fun Facts about this location

• State-of-the-art Gen 11.X Fulfillment Center - SBN1 is one of Amazon's newest national Gen 11.X AR Sortable facilities, celebrating its grand opening on September 14, 2025
• Massive scale - The building features an 823,000 SF first floor area and a total of 3.8 million SF of floor area across the entire building, making it one of the largest industrial buildings in the state of Indiana
• Advanced robotics - SBN1 is an Amazon Robotics Sortable FC, combining cutting-edge robotics technology with a skilled workforce
• High-volume operation - The facility fulfills hundreds of thousands of daily customer orders locally
• Large workforce - The site employs more than 1,400 full-time employees

What Makes Bristol, Indiana & the Surrounding Area Special

• Rich local culture - The area features unique dining and cultural experiences, including local favorites like Das Dutchman in Middlebury and other regional restaurants
• Outdoor recreation - Northern Indiana offers access to lakes, parks, and recreational activities year-round, with proximity to the Indiana Dunes and Michigan shoreline
• Proximity to major cities - Conveniently located near South Bend (30 min), Chicago (2.5 hrs), Detroit (2.75 hrs), Fort Wayne (2 hrs), and Indianapolis (3 hrs)
• Near the University of Notre Dame

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