Business Analyst II, GTS Field

Key skills

• Inventory Management

Job description

About the Team

The TESS (Transportation Execution Systems & Services) Analytics team is part of NA Transportation Services and is responsible for delivering data-driven insights, dashboards, automation, and governance solutions that support transportation configuration, network planning, and operational excellence. We partner closely with TESS Program Managers, Network Planners, Operations teams, and cross-functional organizations including TITANS, SortTech, and ShipTech to drive measurable business outcomes.

Role Summary

We are seeking a Business Analyst to join the TESS Analytics team. In this role, you will build and maintain analytical solutions - including dashboards, reports, ETL pipelines, and automated monitoring systems - that enable TESS stakeholders to make faster, data-informed decisions. You will work directly with Program Managers and Operations teams to translate business requirements into scalable analytics deliverables.

Key job responsibilities

Key Responsibilities

• Design, build, and maintain dashboards and reports using Amazon QuickSight, supporting programs such as Config Validation, Quality Metrics, Klaxon Monitoring, and Network Planning
• Develop and optimize SQL queries and ETL jobs (Datanet) to transform raw data into actionable datasets
• Partner with TESS Program Managers to gather requirements, define KPIs, and deliver analytical solutions aligned to business goals
• Support the Klaxon alarm system by building and maintaining automated monitoring dashboards that detect configuration defects (e.g., missing Stacking Filters, VSM misconfigurations)
• Contribute to ETL governance initiatives - inventory management, deprecation workflows, and performance optimization
• Perform ad-hoc deep-dive analyses to support root cause investigations, quality misses, and operational reviews (WBR, MBR)
• Maintain data quality and integrity across TESS-BI datasets through schema validation and standardization
• Support on-call BI operations including data queries, logic changes, and stakeholder requests
• Document analytical processes, data dictionaries, and solution designs

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