SMB Growth Manager - Amazon Shipping, IN Amazon Shipping

Amazon · IN, KA, Bengaluru · 6-9 years · Full-time

Key skills

  • Software Engineering
  • Problem Solving
  • System Design

Job description

Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide?

Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales / account management and building scalable product / program solutions - and is critical to scaling our long-tail shipper base and deepening wallet share across the cohort.

The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management - from onboarding new customers to driving long-term retention and revenue growth.

Key job responsibilities

Key responsibilities:

  • Volume & Revenue Growth
  • Own and drive volume and revenue targets for the SMB shipper segment
  • Identify growth levers across the funnel - new shipper activation, retention, and upsell - and execute initiatives to improve conversion at each stage
  • Develop and implement strategies to increase share of wallet among existing SMB shippers
  • Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth
  • Account Management
  • Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities
  • Proactively identify at-risk accounts and implement retention strategies to reduce churn
  • Negotiate and manage commercial terms in alignment with business objectives
  • Product and Program Interventions
  • Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment.
  • Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates with product and program interventions
  • Work cross-functionally with product, tech, and operations teams to build self-serve capabilities for long-tail HOTW shippers
  • Customer Service Team Management

-Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base

Apply on the official Amazon careers page

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