Transportation Representative, Relay Operations, Relay Operations
Amazon · IN, TS, Virtual · 1-3 years · Full-time
Key skills
- Operations Management
- Process Optimization
- Vendor Management
- Kpi Tracking
- Logistics
Job description
Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Apply on the official Amazon careers page
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