Sr. Operations Manager

Key skills

• Customer Experience

Job description

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our SJC8 site in Salinas, CA, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.

What You'll Do

• Own the operation - Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders - Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement - Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience - Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally - Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas - Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices - Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this Hands-On Leadership Role

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Fun Facts About This Location

• SJC8 is an Amazon Robotics (AR) Sortable Fulfillment Center located at 200 Harris Road in Salinas, California - in the heart of the Salinas Valley
• Uses Amazon Robotics technology including autonomous mobile robots (drive units), sophisticated control software, computer vision, depth sensing, and machine learning
• Handles sortable items like books, electronics, and toys
• Located in Salinas, California - famously known as the "Salad Bowl of the World" due to its massive agricultural industry, and the hometown of Nobel Prize-winning author John Steinbeck
• Salinas offers a significantly lower cost of living compared to nearby Silicon Valley and the San Francisco Bay Area - providing affordable housing just a short drive from California's tech hub
• Enjoy a mild, Mediterranean climate with average temperatures ranging from the mid-50s to mid-70s°F year-round - comfortable weather without the heat of inland California
• Just minutes from the stunning Monterey Bay coastline, world-famous Monterey Bay Aquarium, Cannery Row, Big Sur, Carmel-by-the-Sea, and Pebble Beach - some of California's most iconic destinations
• Pinnacles National Park is a short drive away, offering spectacular hiking, rock climbing, and cave exploration among ancient volcanic formations
• An ideal location for those who want coastal California living, breathtaking natural beauty, and proximity to Silicon Valley - all at a fraction of the Bay Area price tag

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