Technical Support Engineer

Key skills

• SQL
• Microsoft Excel
• Microsoft Word
• Customer Support
• Jira service Management

Job description

Job Overview:

Virtusa is hiring candidates for the L1 Support Engineer role in Bengaluru. Candidates should have basic SQL knowledge, good communication skills, and an understanding of technical support and troubleshooting.

Key Responsibilities:

• Provide first-level technical support and troubleshoot basic issues.
• Communicate with customers through email and phone.
• Create, track, and update support tickets.
• Use ticketing tools such as ServiceNow, Jira Service Management, or Remedy.
• Prepare process documentation and standard operating procedures (SOPs).
• Prepare reports and communicate updates to stakeholders.
• Support Supply Chain Management (SCM) applications.
• Use basic SQL and MS Office tools when required.

Selection Process:

• Resume shortlisting
• Online assessment covering aptitude and basic technical skills
• Technical interview covering troubleshooting, ticketing, and basic SQL
• HR interview

Note: Verify the latest eligibility criteria and salary on Virtusa's official careers page before publishing.

Apply on the official Virtusa careers page

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