Business Operations Lead, Canada Strategy and Operations
Amazon · CA, ON, Toronto · 6-9 years · Full-time
Key skills
- Operations Management
- Process Optimization
- Vendor Management
- Kpi Tracking
- Logistics
Job description
Business Operations is the integrator across the Canada business and the single-threaded owner of its operating model. You run the rhythm of the business for the Managing Director and the senior leadership team: the weekly SLT meeting and briefing, the field newsletter, Top Deals, and the Monthly Business Review across the divisions, plus the quarterly offsite and all-Canada town hall. You also carry the cross-organizational work with no natural home, from Canada's internal AI adoption to account plan completion. What you answer for is the portfolio itself: which forums exist, what each decides, and which get stopped.
The job asks for three things. AI first: redesign a mechanism around what AI can do, build the agent, and judge what its output can be trusted for. The newsletter and Top Deals already run this way. Then executive influencing: write the Canada business documents, facilitate senior leaders to a decision, and chase actions from people more senior than you. Then mechanism building: decide which forums exist and give structure to initiatives that arrive with no owner.
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