Associate

Key skills

• Customer query handling through phone calls and emails.
• Knowledge of transaction processing and banking service procedures.
• Ability to identify, investigate and resolve customer complaints.
• Accurate documentation and maintenance of customer records.
• Problem-solving and analytical skills.
• Ability to follow SLA requirements and quality standards.

Job description

Job Description

Handle incoming customer queries through phone calls and emails.

Provide technical and process-related support to banking clients.

Investigate customer issues and provide appropriate resolutions.

Guide customers through banking products, services and processes.

Record, track and maintain customer complaints and resolution details.

Escalate complex or unresolved issues to the appropriate team.

Ensure customer requests are handled within defined SLA timelines.

Maintain service quality and deliver a positive customer experience.

Follow banking procedures, compliance guidelines and company policies.

Participate in product training and continuously improve process knowledge.

Important: Retail Banking is a mandatory skill mentioned in the Wipro job description.

Apply on the official Wipro careers page

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