Partner Solutions Engineer - LATAM

<div class="content-intro"><p><span style="font-size: 12pt;"><strong>About DevRev</strong></span></p> <p>At DevRev, we're building the future of work with <em>Computer</em> – your AI teammate. Unlike traditional tools, <em>Computer</em> unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.</p></div><h3><strong>Role Overview</strong></h3> <p>The <strong>Partner Solutions Engineer (PSE)</strong> at DevRev is a customer-obsessed technical professional who plays a key role in driving partner-led growth and adoption. You will serve as the technical bridge between DevRev and our ecosystem of resellers, OEMs, system integrators, and strategic alliances.</p> <p>In this role, you will lead pre-sales discovery, design custom solutions, enable technical teams at partner organizations, and act as a trusted advisor across the full partner lifecycle. You’ll collaborate closely with DevRev’s Sales, Product, and GTM teams, empowering partners to independently position, implement, and scale DevRev solutions.</p> <h3><strong>Key Responsibilities</strong></h3> <p><strong>Partner Enablement &amp; Technical Leadership</strong></p> <ul> <li>Articulate the features, benefits, and business value of the DevRev platform.</li> <li>Translate partner business models and objectives into DevRev-aligned solutions.</li> <li>Support partner solution discovery, architecture, and proposal creation during the sales cycle.</li> <li>Deliver technical enablement programs including:</li> <ul> <li>Tailored product and solution updates</li> <li>Hands-on bootcamps, SE shadowing, and technical workshops</li> <li>Joint solution and service co-creation</li> </ul> <li>Enable partners to deliver independent pre-sales motions and contribute to regional revenue growth.</li> </ul> <h4><strong>Sales &amp; Evaluation Support</strong></h4> <ul> <li>Support demos, technical presentations, and PoCs for partner-led sales cycles.</li> <li>Guide and manage technical evaluations and proof-of-value engagements.</li> <li>Collaborate with DevRev support and product teams to resolve technical roadblocks.</li> <li>Capture and relay product feedback, partner insights, and customer pain points.</li> </ul> <h4><strong>Technical Enablement Planning</strong></h4> <ul> <li>Co-create enablement plans with partner sales leaders, including:</li> <ul> <li>Certification pathways and role-based training modules</li> <li>Joint technical goals and milestone tracking</li> </ul> <li>Lead certification bootcamps and instructor-led enablement tracks.</li> <li>Host Expert Sessions to update partner SEs on product releases and best practices.</li> <li>Optimize reach and impact by scaling enablement across partner organizations.</li> </ul> <h4><strong>Partner Relationship &amp; Technical Account Management</strong></h4> <ul> <li>Develop strategic relationships with partner architects and C-level leaders.</li> <li>Conduct roadmap alignment sessions and technical QBRs.</li> <li>Build and maintain partner org charts and communication matrices.</li> <li>Champion DevRev inside partner orgs to drive mindshare and product positioning.</li> <li>Identify, qualify, and support partner-driven upsell and cross-sell motions.</li> <li>Collaborate with DevRev Field SEs and Solution Architects for co-selling and support.</li> </ul> <h4><strong>Community Engagement &amp; Thought Leadership</strong></h4> <ul> <li>Build and foster a technical partner community:</li> <ul> <li>Organize roundtables, regional events, and community forums.</li> <li>Mentor technical champions within partner orgs and elevate them through enablement tracks.</li> </ul> <li>Maintain active visibility via LinkedIn, blog posts, forums, and content contributions.</li> <li>Support media and co-marketing efforts, including reference case development and campaign support.</li> </ul> <h3><strong>Qualifications &amp; Experience</strong></h3> <p>An ideal candidate for this role would bring the following background:</p> <ul> <li>Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.</li> <li>A minimum of 10 years of experience at B2B SaaS or platform vendor(s) in <strong>technical pre-sales</strong> or <strong>solutions engineering roles</strong>, of which a minimum of 5 years of experience in a <strong>partner focused role. </strong></li> <li>Proven track record delivering <strong>technical demos</strong>, <strong>workshops</strong>, and <strong>tailored solution proposals</strong>.</li> <li>Strong technical acumen with the ability to explain complex concepts to both technical and business audiences.</li> <li>Excellent <strong>communication</strong>, <strong>storytelling</strong>, and <strong>interpersonal</strong> skills.</li> <li>Experience conducting <strong>competitive analysis</strong>, identifying <strong>partner white-space</strong>, and influencing roadmap direction.</li> <li>Willingness to travel up to <strong>75%</strong> depending on business and partner needs, including out of country or overseas travel.</li> </ul> <h3><strong>Skills &amp; Proficiency Requirements</strong></h3> <p>To thrive in this role, a DevRev Partner Solutions Engineer should have the following capabilities:</p> <p><strong>Soft Skills &amp; Consultative Capabilities</strong></p> <ul> <li>Consultative mindset; skilled at mapping business problems to technical solutions.</li> <li>Clear communicator with confidence presenting to technical and executive stakeholders.</li> <li>Strong partner enablement and mentoring capabilities.</li> <li>Cross-functional collaborator; works well with GTM, Product, and Customer Engineering.</li> <li>Relationship builder across C-level, solution architect, and SE personas.</li> </ul> <h4><strong>Ecosystem &amp; Platform Experience</strong></h4> <ul> <li>Familiarity with:</li> <ul> <li><strong>DevOps &amp; Agile</strong>: Jira, GitHub, GitLab, Jenkins</li> <li><strong>CRM &amp; CX</strong>: Salesforce, Zendesk, Intercom, ServiceNow, HubSpot</li> <li><strong>Incident Management</strong>: Datadog, PagerDuty, Sentry</li> <li><strong>Collaboration Tools</strong>: Slack, Notion, Confluence</li> </ul> </ul> <h3><strong>Technical Hands-On Proficiency</strong></h3> <ul> <li>Proficient in: <strong>Python</strong>, <strong>JavaScript/TypeScript</strong>, <strong>Bash</strong></li> <li>Experienced in using: <strong>REST APIs</strong>, <strong>webhooks</strong>, <strong>OpenAPI/Swagger</strong></li> <li>Skilled with CLI tools, <strong>Git, JSON/YAML</strong>, log parsing, and basic SQL.</li> <li>Tools: <strong>Postman, Beeceptor, Docker, VS Code, GitHub</strong>.</li> <li>Exposure to low-code platforms and workflow builders.</li> <li>Frontend familiarity (<strong>React, Tailwind, Flask, HTML/CSS</strong>).</li> </ul> <h4><strong>Modern Script Development &amp; AI Tooling</strong></h4> <ul> <li>Able to rapidly prototype using:</li> <ul> <li><strong>Cursor</strong>, <strong>Claude Code, MCP</strong></li> </ul> <li>Comfortable with prompt design and LLM-based workflows.</li> <li>Experience with GenAI use cases like:</li> <ul> <li>Conversational AI</li> <li>Ticket deflection &amp; triage</li> <li>AI assistants &amp; agents</li> </ul> </ul> <h4><strong>Cloud, Infrastructure &amp; DevOps Familiarity</strong></h4> <ul> <li>Working knowledge of:</li> <ul> <li>Cloud platforms: <strong>AWS</strong>, <strong>GCP</strong>, <strong>Azure</strong></li> <li>App architecture: middleware, APIs, frontend/backend layers</li> <li>Containerization: <strong>Docker</strong>, <strong>Kubernetes</strong></li> <li>CI/CD: GitHub Actions, <strong>CircleCI, GitLab</strong></li> <li>Networking basics: <strong>HTTP, DNS, auth, proxies</strong></li> </ul> </ul> <h4><strong>Application &amp; Solution Development</strong></h4> <ul> <li>Experience modeling AI-driven workflows and SaaS use cases.</li> <li>Able to design solutions around:</li> <ul> <li>Incident resolution loops</li> <li>Product feedback cycles</li> <li>End-to-end service operations</li> </ul> <li>Co-creates embedded offerings with partners leveraging DevRev’s building blocks.</li> </ul><div class="content-conclusion"><p><em>DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.</em></p></div>