Service Planner

Responsibilities Manage and process customer service requests, purchase orders, work orders, service contracts, and related documentation. Create, maintain, and update service orders, contracts, billing plans, and customer records within ERP and service management systems. Schedule and dispatch field service engineers based on skills, availability, location, priority, and customer requirements. Coordinate preventive maintenance, corrective maintenance, emergency service activities, and project-related service work. Monitor resource utilization and workloads, proactively adjusting schedules to meet customer commitments and service level agreements (SLAs). Collaborate with Sales, Service Operations, Project Managers, Finance, Logistics, and customers to resolve order, billing, scheduling, and service-related issues. Track service progress, ensure timely work order completion, and maintain accurate system status updates. Coordinate logistics requirements, including spare parts, tools, per