Specialist, Customer Advocate

Join us as a Customer Advocate Specialist and become the champion our customers deserve. You'll lead our VIP Program, drive customer-centric culture change, and ensure the customer voice is heard in every important decision we make. Mision: Ø Act as the Customer Experience advocate. Ø Drive Customer Centricity in entities. Ø Ensure the Customer Experience is measured according to the Business priorities. Ø Define and follow-up the improvement action plan and priorities with the Business stakeholders. Ø Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps. Key Roles & Responsibilities: Ø Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and considered in the competent entities. Ø Drive Customer Centricity - for the entity. Main Activties: Ø Continuously listen to the Voice of the Customer and CSLD feedback. Ø Eliminate