Senior Services Engineer (Cooling)

We're hiring a Senior Services Engineer(Cooling) to deliver top-tier technical service to our customers. If you thrive in a hands-on role where you solve problems, ensure safety, and keep critical systems running smoothly, this opportunity is for you. What will you do? Technical Leadership Resolve complex technical issues related to Cooling products Provide technical support to Field Service Engineers and Team Leaders Provide technical support for customer escalations Create and manage technical cases and issues Escalate technical issues to global teams and R&D and coordinate resolution Review technical documentation and Service Handbooks Talent Development & Training Conduct skills assessments and manage proficiency levels (PL) for Service Engineers and CSS (Certified Services Subcontractors) Plan and deliver technical training programs Develop and mentor junior engineers Develop certification training plans and monitor progress Strategic Customer Support Provide technical support to