Assistant Manager, Service Order and Planning

Job Responsibilities: Lead and manage the graveyard shift planning team, ensuring competency development, work capacity, and smooth night-shift operations. Oversee Service Order and Contract creation/booking in ERP systems, ensuring accurate account details, payment conditions, and purchase order validations. Direct work order (WO) scheduling, prioritization based on SLAs, and resource alignment (spare parts, workforce, tools, travel optimization). Coordinate with planners, logistics, sales, project managers, and field technicians to drive service execution quality and maintain target gross margins. Oversee backlog management, smoothing workload distribution over 3-month rolling horizons, and monitoring productivity KPIs (utilization rate, travel time, WO overdue rates). Job Requirements: Proven operational experience in Order Booking, Planning, and Service Operations. Demonstrated experience in people management, leadership, or senior operational coordination. Proficiency with ERP sys