Customer Quality Advocate

Join us as a Customer Advocate Specialist and become the champion our customers deserve. You'll lead our VIP Program, drive customer-centric culture change, and ensure the customer voice is heard in every important decision we make. What will you do? Accountable for the fast and effective resolution of customer complaints on quality for all product ranges Determine recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention Eliminate dissatisfaction by ensuring customer issues for all product ranges are well managed and ultimately prevented Ensure a reliable process is operating to solve customer quality complaints fast and effectively, including warranty returns and replacements Escalate customer issues to the right organization whenever needed, and support collaborative resolution in the customer's best interest Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them Collaborate