Senior Technical Support Enginer (Advanced Drives)

What will you do? Provide an outstanding, tailored customer experience through every customer interaction. Support activities include technical troubleshooting, product selection, software and firmware guidance, startup and commissioning support, collaboration with Sales, Services, Quality, Product Management, and Global Supply Chain teams. Serve as a technical subject matter expert for advanced drive systems and applications. Perform complex troubleshooting, root cause analysis, laboratory testing, simulations, and validation activities to support customers and internal stakeholders. Partner with Field Services and Engineering teams to resolve critical customer escalations and drive successful outcomes. Develop and maintain expertise in new products, technologies, industrial communication networks, software platforms, and customer applications. Provide technical leadership through mentoring, coaching, and knowledge sharing within the organization. Identify business opportunities while