Service Contracts Coordinator

Service Contracts Coordinator Location: 85 Woodridge Dr. Amherst, NY Reports To: Manager – Client and Field Services About the role: As a Service Contracts Coordinator, you will play a key role in supporting the lifecycle of service agreements and ensuring delivery against customer commitments. You will work cross-functionally with service, sales and external partners to manage contracts, coordinate service execution and drive a high level of customer experience. What Will You Do? Manage service contracts, warranties and customer entitlements (SLAs), ensuring accuracy and compliance Coordinate preventive maintenance (PM) and service activities with customers and delivery partners Track Contact renewals, expirations and extensions: proactively support renewal planning Prepare and manage time & material (T&M) quotes, including scope validation and partner coordination Support RFQ processes and collaborate with external service providers to meet customer requirements Review service docume