Advanced Technical Support Engineer

Schneider Electric's Customer Care is seeking to fill a position in the Customer Care Center, specifically Advanced Technical support. The position will mainly focus on providing advanced level support and solutions for Schneider's products. The successful candidate should have a strong understanding of how these products are applied in real world applications. Some duties that would be required (not limited to): Provides advanced assistance to customers and our sales channel on various Industrial products & services. Resolves, closes, or escalates technical product questions not answered by customer care agents. Provide technical support for residential products and solutions including hardware, communications and applications. In addition, you will also provide support to Schneider Electric’s electrical distribution equipment including circuit breakers (miniature and molded-case), load centers safety switches and EZ metering as needed. Delivers technical support to sales engineers to