Principal, Services AI Solution Lead

Job title - Principal, Services AI Solution Lead Exp 10-12 yrs Location - Bangalore (Hybrid) Job Purpose Within the Digital Customer Relationship organization, you are responsible for defining how Artificial Intelligence can be leveraged within your capability scope to answer business needs while ensuring coherence, scalability, maintainability and alignment with enterprise standards. You act as the AI solution authority for your capability. You help translate validated business requirements into AI-enabled solution options and formal recommendation papers, covering AI embedded in existing platforms, vendor capabilities, low-code / pro-code developments, autonomous agents and AI-native platforms. Your mission is to ensure that the right AI solution pattern is selected and designed before delivery starts. You work closely with Business Product Leaders, Business Process Owners, E2E Business Architects, Digital Product Owners, Application Analysts, E2E Solution Design Leads, DCR Architect