Knowledge Management Specialist, People Operations

Role Summary The Knowledge Management Specialist is responsible for supporting knowledge governance, content quality, process standardization, and stakeholder engagement across the HR Knowledge ecosystem. The role ensures that knowledge assets remain accurate, accessible, actionable, AI-ready and aligned with Knowledge-Centered Service (KCS) principles. Key Responsibilities Manage the end-to-end knowledge lifecycle aligned with AI-readiness, including article creation, reviews, approvals, updates, translations, and retirement. Drive knowledge governance activities, including expired article management, content quality reviews, and compliance monitoring. Partner with Authors, Subject Matter Experts, Knowledge Managers and Knowledge Owners to ensure knowledge content remains accurate, relevant and user-friendly. Provide advisory, training, and support to Authors, Knowledge Owners, and stakeholders on knowledge management processes and tools. Support the implementation and adoption of Kno