Customer Complaint Management Engineer

Join our Customer Complaint Manager focused on Problem to Prevention. You'll play a critical role in identifying quality issues, driving root cause analysis, and implementing solutions that protect customer safety and enhance product excellence. Responsibilities: Continuously listen to Voice of Customer and the feedback from CSLD related to his perimeter. Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented Ensure a reliable process is operating to solve customer complaints fast and effectively Be the reference of the plant for I2P process as “I2P Champion” Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest Ensuring and executing Busway products Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them Collaborate with other organizations in order to contain, correct, and prevent problems affecting