Dispute Management Analyst (MTY, N.L.) - Temporal

Join our Commercial Customer Care team as a Dispute Management Analyst and become a trusted partner in managing customer deductions and dispute resolution processes. In this role, you will analyze, validate, and resolve deduction-related disputes while collaborating with cross-functional teams to deliver accurate financial outcomes, improve cash flow, and enhance customer satisfaction. Position Details Position Title: Dispute Management Analyst Location: Monterrey HUB Department: CCC (Customer Care Center) Employment Type: Temporal (12-months) Focus Area: Public Deductions What will you do? Essential Responsibilities Analyze and validate customer deductions to determine root causes and identify appropriate resolutions. Accurately classify deductions, including rebates, pricing discrepancies, shortages, returns, and other deduction types. Collaborate closely with Sales, Customer Service, Finance, and other internal stakeholders to investigate and resolve disputes. Maintain accurate docu