Technical Development Engineer

Overview: The role involves driving the technical development and continuous capability enhancement of Technical Support Engineers and Agents to ensure the consistent delivery of high-quality customer support services. This position is responsible for developing learning strategies, training materials, and technical skills programs that strengthen employee competency, operational effectiveness, and service excellence. The role plays a key part in improving the overall learning experience by identifying skills gaps, maintaining training resources and records, conducting training needs analysis, and implementing development initiatives aligned with business and Technical Center of Excellence objectives. Through technical consultation, operational support, and laboratory management, the position contributes to building a highly skilled workforce, improving customer satisfaction, and supporting overall business performance. What will you do? Technical Skills Development New Hire Basic proc