Infrastructure IT Support

We're hiring an IT Support Center Analyst who thrives on solving technical challenges and creating seamless customer experiences. If you're passionate about helping people and love troubleshooting, this role offers the perfect blend of technical work and customer impact. What will you do? Provide timely support by responding to customer inquiries and resolving technical issues efficiently Partner with technical teams to tackle complex problems and ensure comprehensive solutions Document customer interactions, solutions, and feedback to maintain accurate service records Spot opportunities to improve processes and enhance the overall quality of service delivery What are the key skills we are looking for? Communication — intermediate level; clearly explaining technical solutions to diverse audiences Customer orientation — intermediate level; anticipating needs and delivering service that exceeds expectations Customer support — intermediate level; managing inquiries with empathy and effici