Customer Concern Manager

The Customer Concern Manager serves as Schneider Electric Motivair's senior advocate and escalation leader for the company's most strategic global customers. This highly visible position is responsible for protecting customer confidence, safeguarding revenue, and ensuring rapid resolution of critical product quality, performance, delivery, and reliability concerns. Operating at the intersection of customer experience, quality, engineering, manufacturing, and commercial operations, this individual serves as the focal point for strategic customer concerns and executive escalations. Through leadership, influence, and structured problem solving, the Customer Concern Manager transforms customer challenges into opportunities for continuous improvement, business growth, and strengthened customer partnerships. This role requires a unique blend of engineering expertise, quality leadership, executive communication skills, and customer advocacy. The successful candidate must influence cross-funct