Engineer II / Senior Technician II, Technical Customer Care

Senior Engineer I, Technical Customer Care Foxboro MA What will you do? Technical Support, Leadership & Problem Resolution Serves as a senior technical authority for customers, partners, and internal stakeholders across Foxboro SDA and DCS hardware, software, networking, and application platforms. Leads the investigation and resolution of complex, high-impact customer issues, performing advanced root cause analysis using system diagnostics, customer data, logs, and product behavior. Develops innovative troubleshooting methodologies and drives corrective and preventive actions to reduce recurring issues and improve customer satisfaction. Provides expert-level technical support through phone, email, web, and remote collaboration tools, ensuring timely resolution of critical customer escalations. Acts as the primary technical escalation point for support engineers, System Integrators, Field Service personnel and other Schneider Electric teams. Identifies product defects, systemic issues,