Customer Advocate Engineer

Join us as a Customer Advocate Engineer and become the driving force behind exceptional customer experiences. In this role, you will serve as the voice of the customer, leading initiatives that enhance satisfaction, loyalty, and service excellence while supporting project execution and customer issue resolution across the organization. What Will You Do? Serve as the primary point of contact for customer issues and customer-facing activities, ensuring timely communication and resolution. Manage daily communication and coordination with internal Project Managers and key stakeholders regarding customer projects. Monitor customer projects, coordinate logistics, and oversee order processing to ensure customer commitments are met. Manage VIP customer relationships and provide a high level of service to key accounts. Resolve customer complaints and complex issues by partnering with production, shipping, warehouse, and transportation teams to identify root causes and implement solutions. Provi