Senior Engineer I, Technical Customer Care

About the Role The Expert Technical Support (Level 3) team represents the expert level of technical customer support within Schneider Electric. As part of the central Business Unit organization, the team works closely with Global R&D, Quality, Product Management, and Marketing teams to resolve complex customer issues, improve product quality, and drive customer success. In this role, you will serve as a subject matter expert for Schneider Electric's SCADA and Power Automation solutions, supporting critical customer installations worldwide. You will combine deep technical expertise, troubleshooting skills, and customer engagement capabilities to deliver timely and effective resolutions for complex technical challenges. Key Responsibilities Technical Support & Incident Management Own and drive resolution of complex customer technical incidents through Schneider Electric's case management platform (BFO/Salesforce). Perform advanced troubleshooting and root cause analysis for issues relate