Head of Services Operation

The Operations Director position leads the Field Services operations with the following priorities: Ensuring team safety, Securing the execution of the job on customer sites to quality, budget and time standards, Deploying corporate strategy, Driving customer satisfaction, Accelerating sales, backlog management & profitability, Managing the Operations teams, Managing a transition to a digital business model. Essential Responsibilities: Safety & Cybersecurity Lead by example in ensuring safety & cyber security standards are applied. Ensure FSR’s receive appropriate certification before attending site and use PPE. Secure FSR Managers perform (minimum) 1 safety audit per FSR per year. Ensure the whole team are trained on cybersecurity and have a compliant endpoint (laptop). Business Performance Ensure jobs are planned and performed to optimize profits, ensuring safety, quality standards and customer service is maintained. Drive profitable growth through the yearly implementation of the An