Account Manager - Retail

<div class="content-intro"><p><strong>Our Global Structure</strong></p> <p><br>Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.</p></div><p><strong>The Team </strong></p> <p>The UAE is one of our fastest-growing and most exciting markets. As Deliveroo continues to expand, we become a major revenue channel for partners across restaurant, grocery, and retail - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to help our partners grow in their industry. Our Account Management team oversees partner relationships - they are a passionate, dynamic group of team players that work well together and cross-functionally with other departments, and of course, they're fun.</p> <p>We are looking for a Retail Account Manager to join our UAE New Verticals Team. This is a great opportunity to become a critical member in one of the fastest-growing divisions at Deliveroo and drive impact across our most exciting vertical. 'Deliveroo Shopping' (Retail) covers a wide range of categories from gifts, electronics, beauty, and stationery to pet accessories. </p> <p><strong>The Role</strong></p> <p>In this role, you will manage relationships with a number of our top National and SMB Retail/Non-food partners across a small variety of categories. You will be responsible for onboarding, maintaining, and growing the partnerships as well as being the day-to-day contact between partners and Deliveroo, communicating their needs to internal teams. You will be helping new partners to launch and succeed on the platform and grow existing business on the Deliveroo platform, developing the ‘best in class’ value proposition for our customers within a new and exciting area of our business.</p> <p><strong>What You’ll Be Doing</strong></p> <p>Here’s what your day-to-day might look like:</p> <ul> <li> <p>Manage the relationship of our top Retail/Non-food partners, becoming the expert in this space as we scale </p> </li> <li> <p>Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your accounts continue to grow.</p> </li> <li> <p>Managing marketing and promotional planning for our Retail/Non-Food partners as they scale on the platform. </p> </li> <li> <p>Ensuring that we are developing an ongoing attractive value proposition for customers, including selection, promotions, pricing, and service levels.</p> </li> <li> <p>Working closely with compliance, legal, and operations to ensure best practices </p> </li> <li> <p>Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for partner expansion</p> </li> <li> <p>Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate.</p> </li> </ul> <p><strong>What You'll Need To Thrive</strong></p> <p>Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:</p> <ul> <li> <p>3-4 years of experience in an account management, business development/new business, or commercial role.</p&