IT Systems Engineer

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p>At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.</p> <p> </p> <h3><strong>About the team:</strong></h3> <p> </p> <p>Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.</p> <p>The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management, building automation, and engineering solutions for both other internal teams and the business. The IT Systems team is highly collaborative, working closely with the IT Searchbar team, our end-user support team as well as with our Security, Networking, AI, Risk, and Trust teams, and the broader Engineering department. </p> <p> </p> <h3><strong>About the role:</strong></h3> <p> </p> <p>As an IT Systems Engineer on the IT Systems team, you will help design, implement, and maintain the enterprise systems every Klaviyo depends on identity, endpoint management, and the SaaS platforms that run the company. You’ll contribute to projects that range from SSO/SCIM implementations to multi-tool integrations and automations, with a focus on scalability and efficiency. You’ll work closely with operations, engineering, and the IT Searchbar team to keep systems healthy and help work through technical escalations.</p> <p>Klaviyo is building an AI-first future, and IT is where a lot of that gets real. You will be expected to use AI in your day-to-day work to research, script, document, and troubleshoot faster, and to help bring AI-assisted workflows to the systems we run for the rest of the company. This is a hands-on, high-learning role for someone early in their systems career who wants to build depth quickly alongside senior engineers.</p> <p> </p> <h3><strong>How you’ll have an impact</strong></h3> <p> </p> <ul> <li>Own your projects and tickets end to end from problem statement to rollout to documentation and when you see something broken, fix it or get it to the right owner rather than route around it.</li> <li>Ship changes quickly to systems that thousands of Klaviyos re