Senior CS Compensation Analyst

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p><strong>Location: </strong>Boston, Hybrid 3x per week</p> <p><strong>Reporting to: </strong>Senior Manager, GTM Incentive Compensation</p> <h2><strong>About the Team</strong></h2> <p>The GTM Incentive Compensation owns the design, governance, administration, and operational integrity of incentive compensation programs across Klaviyo’s go-to-market organization, partnering closely with Sales, Customer Experience, Partnerships, Finance, HR, and Business Systems.</p> <h2><strong>About the Role</strong></h2> <p>We are looking for a detail-oriented and analytical Senior CS Compensation Analyst to support the administration and continuous improvement of incentive compensation programs for Klaviyo’s Customer Experience organization. This is a mid-level role, ideal for someone who wants to build deep expertise in compensation operations while developing broad exposure to sales operations, finance, and systems work.</p> <p>You’ll specialize in Customer Experience compensation- owning plan design, crediting data logic, modeling expected commission expense, and inquiry resolution for that population- while also contributing to the incentive compensation process more broadly, including reporting, data integrity, and cross-functional projects that support the full GTM organization. This role requires strong analytical and modeling skills, comfort working in Salesforce and BI tools, and the communication skills to explain compensation outcomes clearly to plan participants and leaders alike.</p> <h2><strong>How You’ll Make a Difference</strong></h2> <h3><strong><em>Customer Experience Compensation Administration</em></strong></h3> <ul> <li>Administer monthly/quarterly incentive compensation calculations for the Customer Experience organization, ensuring accuracy and timeliness of payouts</li> <li>Apply crediting logic and plan rules consistently, flagging exceptions or edge cases for review</li> <li>Maintain compensation plan documentation, quota/target records, and payee assignments for the CX population</li> <li>Partner with CX leaders to answer plan questions and explain payout calculations</li> </ul> <h3><strong><em>Ticket Resolution & Stakeholder Support</em></strong></h3> <ul> <li>Serve as a first point of contact for compensation inquiries and disputes submitted via ticketing systems, researching and resolving issues within SLA</li> <li>Investigate discrepancies by tracing transactions through Salesforce and underlying data sources</li> <li>Escalate complex or policy-level questions to the Senior Manager with clear context and recommendations</li> </ul> <h3><strong><em>Reporti