Sr. AI Systems & Solutions Architect, Customer Success

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p>Klaviyo is seeking an AI Solutions Architect to accelerate how our Customer Success organization leverages AI to operate smarter and deliver more impact.</p> <p>This role sits at the intersection of applied AI, solutions architecture, and internal enablement. We're looking for a strong technical problem solver who can quickly turn business challenges into practical AI solutions while collaborating across technical and non-technical teams.</p> <p>You'll build AI-powered solutions that solve both creative and operational challenges. Your work will span accelerating content creation, enabling smarter learning experiences, connecting internal data sources, and automating workflows that improve efficiency and decision-making.</p> <p>You'll also help teams use tools like Claude, ChatGPT, and Glean more effectively by building skills, prompts, and AI workflows that are reliable, reusable, and aligned to real business needs. As solutions grow in complexity, you'll help facilitate the evolution of workflows and prototypes into production-grade systems, working closely with Klaviyo's centralized AI engineering team and leveraging their support to scale larger, cross-functional initiatives.</p> <p>This role sits within the Strategy & Operations team and serves as connective tissue across the broader Success organization, helping identify high-impact opportunities, accelerate experimentation, and scale successful AI solutions across the business.</p> <p><strong>How You’ll Make a Difference:</strong></p> <p> </p> <p><strong>Program Strategy & Discovery</strong></p> <ul> <li>Partner with Success leaders to identify high impact areas that could benefit from AI or automation</li> <li>Prioritize opportunities based on efficiency gains and impact</li> <li>Translate ambiguous ideas into clear program roadmaps with defined outcomes and milestones</li> </ul> <p><strong>Technical Prototyping & Productization</strong></p> <ul> <li>Build AI-powered prototypes and workflows using Claude, LLMs, and modern AI development platforms to rapidly validate business solutions.</li> <li>Design and connect AI systems using APIs, MCPs, automation platforms, and internal data sources to create intelligent, end-to-end workflows.</li> <li>Understand how to integrate AI solutions with existing systems, collaborating with engineering teams when production-grade implementations are needed.</li> <li>Develop effective prompts, skills, agents, and retrieval workflows that improve the quality, reliability, and usefulness of AI-generated outputs.</li> <li>Evaluate and iterate on AI solutions using user feedback, business outcomes, and emerging best practices to drive adoption and impact.</li> <