Head of Domains & Email

<p>Squarespace has helped entrepreneurs build our digital presence for over two decades. As one of the world's largest domain providers, we are a trusted partner in one of the most consequential decisions any new business makes: choosing how they show up online.</p> <p>The Head of Domains and Email will run the Domains and Email businesses as a business within a business and with ownership of product strategy, P&L, team, and commercial outcomes. This is a GM-model leadership role. You set the vision, build the org, own the numbers, and drive execution end to end. You will report directly to the President.</p> <p>AI is fundamentally reshaping how people discover, register, manage, and derive value from domain names and DNS infrastructure. This role is a rare opportunity to lead that transformation at a meaningful scale and to define the very first step of every entrepreneur’s digital journey.</p> <h2><strong>You'll Get To...</strong></h2> <h4><strong>Business Ownership</strong></h4> <ul> <ul> <li>Own the Domains business end to end: strategy, P&L, headcount, organizational design, and long-range planning.</li> <li>Set a compelling multi-year vision and translate it into annual operating plans with clear milestones, budgets, and accountability structures.</li> <li>Own the commercial strategy: pricing, packaging, acquisition, retention, and expansion — including cross-sell and upsell into adjacent Squarespace products in close partnership with Marketing, Customer Operations, and Partnerships.</li> <li>Lead strategic partnerships with registries, resellers, channel partners, and technology vendors.</li> </ul> </ul> <h4><strong>Product Strategy & Execution</strong></h4> <ul> <ul> <li>Drive a differentiated product strategy for Domains — deepening customer experiences, accelerating innovation, and integrating the Domains business into a cohesive, entrepreneur-focused product ecosystem across Squarespace.</li> <li>Develop scalable customer research practices that surface insights to drive roadmap prioritization, new product investment, and future strategy.</li> <li>Collaborate closely with Engineering to build a high-trust, high-output environment for operational and delivery excellence.</li> </ul> </ul> <h4><strong>AI Transformation</strong></h4> <ul> <ul> <li>Own the AI transformation agenda for Domains, not just shipping AI features, but fundamentally reimagining the business model, operations, and competitive advantages through AI.</li> <li>Build an AI-native team where AI fluency is a baseline expectation and where humans and agents work together to move faster and deliver more customer value.</li> </ul> </ul> <h4><strong>Team & Talent</strong></h4> <ul> <ul> <li>Hire, develop, and retain top talent. Build a high-performance, inclusive culture anchored in clear metrics and accountability for business results.</li> <li>Identify and develop future leaders within the Domains organization.</li> </ul> </ul> <h2><strong>Who We're Looking For</strong></h2> <ul> <li>15+ years of progressive leadership experience, including significant ownership of a consumer-facing product or line of business. Domain expertise in Registry / Registrar or DNS products is a strong plus.</li> <li>Demonstrated track record of building and scaling a consumer product or business from strategy through execution to measurable commercial outcomes.</li> <li>A builder’s mindset: energized by ambiguity, decisive with incomplete information, and relentless about moving fast without sacrificing quality.</li> &l