Field Service Technician

<div class="content-intro"><p>10Beauty is a robotics startup based in Burlington, MA on a mission to forever change the beauty and wellness space. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world’s first fully autonomous 5-step manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty, Nordstrom, Equinox and Marriott.</p> <p>As of November 2025, we launched our first robot at Ulta Beauty in Everett, MA and are continuing to scale across said brand locations above. We are a fast growing 60+ person organization with deep robotics experience.</p> <p>Come join the company who will put 'beauty robotics' on the map!</p></div><p><strong>Introduction</strong></p> <p>We are looking for a skilled and self-motivated Field Service Technician to join our team. In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of electro-mechanical systems and networked equipment at customer sites. You'll serve as the face of our company in the field, combining strong technical acumen with excellent customer communication skills to deliver reliable, high-quality service.</p> <p>This is a field-based role covering NYC and Northern New Jersey, with occasional travel to other states as needed. You'll work from home and travel regularly to customer sites, such as salons, retail stores, and hotels, throughout the territory.</p> <h2><strong>What You’ll Do</strong></h2> <ul> <li>Perform on-site installation, commissioning, preventive maintenance, and repair of electro-mechanical and networked systems at customer locations in salons, stores and hotels</li> <li>Decommission failed units and return them to headquarters for further investigation</li> <li>Diagnose and resolve hardware, software, electrical, and network-related issues using systematic troubleshooting methodologies</li> <li>Interpret technical documentation, schematics, and wiring diagrams to identify root causes and implement solutions</li> <li>Maintain accurate service records, work orders, and documentation in the field management system</li> <li>Configure, test, and validate network connectivity including LAN/WAN, switches, routers, and communication protocols</li> <li>Communicate clearly with customers to explain technical issues, repair status, and recommended corrective actions</li> <li>Coordinate with remote engineering and support teams to escalate complex issues when needed</li> <li>Assemble consumable components and deliver to in-field locations on a regular basis</li> <li>Manage parts inventory, tools, and test equipment assigned to your territory</li> <li>Adhere to all safety protocols, company policies, and customer site requirements</li> <li>Provide timely feedback on recurring failure trends and improvement opportunities</li> </ul> <h2><strong>What you Have</strong></h2> <p><strong>Education</strong></p> <ul> <li>Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, Electrical Engineering Technology, Mechatronics, or a related technical field</li> </ul> <p><strong>Experience</strong></p> <ul> <li>1–4 years of hands-on experience in a field service, technical support, or systems maintenance role, or a recent degree with relevant internship, co-op, lab, or capstone project experience working with electro-mechanical systems</li> <li>Demonstrated experience troubleshooting electro-mechanical systems (motors, actuators, sensors, Raspberry Pi, Arduino, or similar)</li> <