Senior Manager, Content Delivery

<p class="p1">At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. </p> <p class="p2"><strong>What We’re Looking For:</strong></p> <p class="p2">The Senior Manager, Content Delivery oversees the end-to-end course implementation and operational management of online course presentations across the Executive Education portfolio for global university partners. This position ensures zero-defect platform setup, course cloning, cohort management, and strict quality assurance across all presentation lifecycles. By leading cross-functional delivery operations and driving continuous process improvements, this role guarantees operational continuity, academic integrity, and exceptional partner and learner outcomes.</p> <p class="p2"><strong>Responsibilities Include, But Are Not Limited To:</strong></p> <ul> <li>Presentation Setup & Delivery Operations <ul> <li>Lead end-to-end presentation setup, environment cloning, and master curriculum synchronization across live production platforms in alignment with Course Requirements Trackers.</li> <li>Oversee module release schedules, access gates, and cohort calendars to uphold university partner operating standards.</li> <li>Manage the configuration of gradebook algorithms, weighted evaluation criteria, and provisional grade release schedules to automate completion certification workflows.</li> <li>Direct the integration of custom LTIs, third party educational technology tools, including identity verification modules and social annotation platforms.</li> </ul> </li> <li>Cohort Dynamics & Active Launch Execution <ul> <li>Oversee dynamic cohort balancing, automated learner enrollment pipelines, and late-enrollment workflows across Class Groups, Small Groups, and Marking Groups.</li> <li>Coordinate the automated deployment of instructional discussion threads, welcome posts, and collaborative prompts on behalf of academic facilitation teams.</li> <li>Monitor post-launch group stabilization and execute manual group adjustments to maintain optimal facilitator-to-learner ratios.</li> </ul> </li> <li>Governance, Quality Assurance & Escalation Management <ul> <li>Establish multi-tiered quality assurance protocols – including infrastructure, timeline, and peer-review gates – to guarantee zero-defect presentation launches.</li> <li>Manage delivery risks, operational dependencies, and critical platform escalations to minimize impact on university partners and learner cohorts.</li> <li>Audit production workspace environments prior to official launch dates to validate learner visibility, permission hierarchies, and forum post fidelity.</li> <li>Drive accountability and effective engagement between 2U and third-party vendors on course build, delivery and escalation management.</li> </ul> </li> <li>Operational Leadership & Process Optimization <ul> <li>Manage multidisciplinary content and technical product delivery teams, creating structure, accountability, and consistent execution across complex operational workstreams.</li> <li>Champion continuous improvement initiatives, incorporating AI-assisted workflows and process enhancements to reduce turnaround times and increase operational capacity.</li> <li>Develop strategic performance metrics, service lev