Sr. Manager, Menu Performance (f/m/x)

<h2><strong>The role</strong></h2> <p>Factor Europe is scaling rapidly, and as the complexity of our product offering grows, we are looking for a <strong>Sr. Manager, Menu Performance</strong> to optimize the performance of our weekly menu plan and surrounding processes. </p> <p>This is a data-driven, hands-on building role. You will decide what tools, systems, and processes we need to optimize our weekly processes, and use all of the AI tools at your disposal to develop / optimize them. You’ll be the ultimate owner of our weekly product cycle: which means optimizing our menu for maximal engagement and retention of our customers, as well as simplifying / automating as much of our internal process as possible.</p> <p>Whether you’re analytical supply chain master who wants more exposure to product/customer, a systems thinker who loves building and improving processes, or a technical generalist who wants to push the boundaries of what’s newly possible with AI - this is a chance to supercharge one of Europe’s fastest-growing food-tech brands.</p> <h2><strong>What you’ll do</strong></h2> <ul> <li><em><strong>Optimize menu performance</strong></em></li> <li>Improve our menu planning model: Refine the models that architect our weekly menu—optimizing for customer engagement and retention within real constraints: seasonality, cost targets, and production capacity.</li> <li>Find out what actually drives outcomes: Run correlation and driver analysis on which menu attributes genuinely move engagement and retention.</li> <li>Model the commercial impact: Understand and forecast how menu decisions land on cost per meal and profitability to course-correct early.</li> <li style="font-style: italic;"><em><strong>Own the weekly menu cycle</strong></em></li> <li>Translate customer data into action: Own the weekly menu review, turning customer ratings and qualitative feedback into insights the Culinary and Kitchen Operations teams can act on.</li> <li>Run the process reliably: Ensure menus are built and uploaded on time, coordinating across R&D, Supply Chain, and Production as needed.</li> <li>Own recipe/menu data quality: Challenge our data hygiene practices and implement the processes and controls that ensure our data is complete and accurate.</li> <li style="font-style: italic;"><em><strong>Build the tools and automate the work</strong></em></li> <li>Automate meal onboarding: Take our concept-to-launch process apart, find the unnecessary manual steps, and eliminate or automate them to improve speed to market. Expect to build software and write scripts to get there.</li> <li>Own and extend the Product tool stack: Take our existing tools and improve them, consolidate them, and build what’s missing. Build systems that survive without you in the room.</li> </ul> <h2><strong>Who you are</strong></h2> <ul> <li>A builder: You are comfortable with ambiguity. You don’t need a playbook to be effective; you are excited to write it.</li> <li>Data-obsessed: You’re fluent enough to query and QA data yourself, and can create data visualizations that separate signal from noise.</li> <li>A systems thinker: You don’t just fix a problem; you fix the process that allowed the problem to happen.</li> <li>Structured and process-oriented: You can quickly spot the bottlenecks in a process and picture the improvements concretely enough to build toward them; you love creating issue trees and driving to the root cause of problems. </li> <li>AI-native: You’re on the cutting edge of what tools are available and have built things beyond what your formal backgroun