Manager, IT

<div class="content-intro"><p><strong>7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. </strong><strong>Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of </strong><strong>creating a thriving restaurant industry through the power of connected & engaged teams. </strong></p></div><p>As the <strong>Manager of IT</strong> at 7shifts, you’ll lead our IT function day-to-day and guide a team of three supporting our growing organization. Reporting to the Director, Information Security & Privacy, you’ll own the day-to-day operations of our IT department, ensuring our people have the tools, technology, and support they need to do their best work. You’ll oversee everything from employee support and IT systems to technology adoption across the company, while partnering closely with teams across the business to understand what they need from IT.</p> <p>You’ll be responsible for improving how we support our people — streamlining ticketing so issues get resolved quickly, building a consistent approach to AI tooling across 7shifts, and partnering with Security to ensure new tools are properly vetted and approved. This is a hands-on leadership role where you’ll build processes that scale, improve how we work, and solve real problems for the team.</p> <h4><strong>What you'll do:</strong></h4> <ul> <li>Lead and develop a small team, setting priorities, providing coaching and feedback, and creating an environment of curiosity, ownership, and continuous improvement</li> <li>Lead the day-to-day operations of the IT department while staying hands-on with employee support through Jira, troubleshooting issues and improving how we respond to and resolve requests</li> <li>Own our key software platforms and IT environment, ensuring our systems are reliable, well-managed, and able to scale with the company</li> <li>Lead and contribute to IT projects that improve workflows and the employee experience, including onboarding and offboarding</li> <li>Help shape and grow our AI tooling practice across 7shifts, while building knowledge and self-service resources that make it easier for employees to get the support they need</li> <li>Partner with Security, Development, and business leaders to evaluate, standardize, and drive adoption of technology across the company</li> </ul> <h4><strong>What you bring:</strong></h4> <ul> <li>Experience leading and developing an IT team, including coaching, providing regular feedback, and creating a culture of curiosity and continuous improvement</li> <li>Hands-on IT expertise in a fast-moving SaaS environment, supporting Mac environments, troubleshooting technical issues, managing SaaS applications, and administering user access</li> <li>Familiarity with the tools and systems that keep a growing company running smoothly, including Google Workspace, Microsoft 365, Slack, Zoom, and Atlassian, along with Jamf Pro or a similar device management platform and Okta or another identity and access management solution</li> <li>Strong written and verbal communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences</li> <li>A practical, adaptable approach to ambiguity, with the ability to make thoughtful decisions, prioritize effectively, and keep work moving without having all the answers</li> </ul> <h4><strong>It'd be even cooler if you had:</strong></h4> <ul> <li>Strong scripting skills in B