Technical Success Manager

<div class="content-intro"><p class="cgHgbA nxe3IQ Xp24Nw PanoWQ"><span class="OYPEnA">Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fueling ours.</span></p> <p class="cgHgbA nxe3IQ Xp24Nw"><span class="OYPEnA">Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.</span></p> <p class="cgHgbA nxe3IQ Xp24Nw"><span class="OYPEnA">As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. </span><span class="OYPEnA">Over 10,000 customers trust ABBYY, </span><span class="OYPEnA">including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as </span><span class="OYPEnA">DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK.</span></p></div><p><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">The Technical Success Manager is the technical bridge between ABBYY's platform and the customer's architecture, workflows, and business outcomes. </span><span data-ccp-parastyle="Plain Text">You'll</span><span data-ccp-parastyle="Plain Text"> work hands-on with intelligent document processing (IDP) deployments — understanding integration points, data pipelines, and configuration decisions — to quantify the value ABBYY delivers and help customers get the most out of the platform technically, not just strategically.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span><strong>Roles & Responsibilities</strong> </p> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Run value discovery session</span><span data-ccp-parastyle="Plain Text">s that dig into the customer's actual technical environment — document types, volumes, integration points, and workflow bottlenecks — and translate findings into documented, quantifiable business value.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Map the gap between current-state architecture/process and desired-state outcomes, in terms specific enough for engineering and IT stakeholders to act on.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Partner with pre-sales, account managers, and other Technical Success Managers on solution design and value assessment.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Act as a trusted technical a</span><span data-ccp-parastyle="Plain Text">dvisor: guide customers through product capabilities, configuration options, and best practices for their specific use case and tech stack.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Identify</span><span data-ccp-parastyle="Plain