Technical Account Manager | LATAM

<p><strong><span data-contrast="auto">About BEES</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Join us to build the future of B2B commerce!</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.</span> <br><span data-contrast="auto">At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><strong>Mission:</strong></p> <p><strong></strong></p> <div>Serve as the primary technical advisor for customers after go-live, ensuring the successful adoption, continuous evolution, and long-term health of the BEES platform. Act as the bridge between customer business needs and BEES Product, Engineering, and Support teams to deliver measurable business value and an exceptional customer experience.</div> <p><strong>Key Responsibilities: </strong></p> <div><span style="text-decoration: underline;">Strategic Relationship Management:</span></div> <ul> <li data-start="3313" data-end="3425"> <div>Build and maintain strong relationships with customers' technical leaders and key stakeholders.</div> </li> <li data-start="3313" data-end="3425"> <div>Serve as the primary technical point of contact, fostering trust and long-term partnerships.</div> </li> <li data-start="3313" data-end="3425"> <div>Act as the liaison between Commercial, Product, Engineering, and Support teams to align customer needs with business objectives.</div> </li> <li data-start="3313" data-end="3425"> <div>Influence technical decisions and solution strategies that support both customer outcomes and BEES growth goals.</div> </li> </ul> <p><strong></strong></p> <div><span style="text-decoration: underline;">Product Evolution & Adoption:</span></div> <div><strong></strong> <div> <ul> <li>Champion the voice of the customer by providing actionable insights to Product and Engineering teams.</li> <li>Consolidate customer feedback and communicate product roadmaps, feature releases, and platform enhancements.</li> <li>Drive the adoption and optimization of BEES products, features, and capabilities.Identify opportunities to expand existing solutions and unlock new use cases.</li> <li>Ensure newly released features are effectively implemented and deliver measurable customer value.</li> </ul> </div> </div> <p><span style="text-decoration: underline;">Operational Excellence:</span></p> <p></p> <div> <ul> <li>Act as a trusted technical advisor throughout the customer lifecycle.</li> <li>Monitor platform health, integrations, data quality, system performance, and adoption metrics.</li> <li>Lead Technical Partner Reviews (TPRs), developing action plans to mitigate risks and drive business outco