Salesforce Administrator

<h1>About the Role</h1> <p>Abnormal AI is looking for a Salesforce Administrator to work our day-to-day Salesforce administrative ticket queue and backlog. You'll take ownership of tickets in the queue — scoping the work, shipping fast declarative fixes, and clearing backlog — while supporting cross-functional teams like Marketing Operations along the way.</p> <p>This is an administration-focused role. You'll work within Salesforce's declarative tools — Flow, validation rules, page layouts, permission sets — rather than writing code, and you'll partner closely with our broader systems and Marketing Operations teams to prioritize backlog and escalate anything that needs deeper platform or security expertise.</p> <h1>What You'll Do</h1> <ul> <li>Work the Salesforce administrative ticket queue and backlog end to end: scope complexity, prioritize, and ship resolutions for Sales Ops and cross-functional GTM stakeholders.</li> <li>Serve as the dedicated Salesforce point of contact for top of funnel workstreams, supporting needs like campaign infrastructure and lead/contact routing and personalization.</li> <li>Build and maintain declarative solutions using clicks-not-code: Flow, validation rules, page layouts, record types, permission sets, and reports/dashboards.</li> <li>Provide fast, accurate day-to-day Salesforce support to end users across the GTM org.</li> <li>Use and evolve AI-assisted tooling to speed up requirements gathering and solution design, and to keep documentation and end-user guides current.</li> <li>Escalate requests that require custom development, platform security changes, or integration work to the appropriate specialist.</li> <li>Monitor and report on backlog health — ticket volume, aging, and throughput — flagging capacity risk before it becomes a bottleneck.</li> </ul> <h1>AI Forward Hiring</h1> <p>This role is expected to use AI as a core part of how the work gets done, not just to be aware of it. You'll actively use and extend AI-assisted tooling to speed up requirements documentation and solution design — treating it as a lever to clear more backlog, not a novelty. Strong candidates can point to concrete examples of using AI tools to move faster and produce more thorough, reliable work, not just experimenting with them.</p> <h1>Must Have Skills</h1> <ul> <li>2–4 years of hands-on Salesforce Administration experience in a production, multi-user org</li> <li>Salesforce Administrator certification required</li> <li>Strong declarative configuration skills: Flow, validation rules, permission sets, page layouts, record types, and reports/dashboards</li> <li>Demonstrated ability to work a high-volume ticket queue: prioritization, resolution, and clear communication with non-technical requesters</li> <li>Experience supporting Sales and/or Marketing Operations stakeholders in Salesforce (campaign infrastructure, routing, lead/contact management)</li> <li>Ability to scope and estimate work and communicate realistic timelines to requesters</li> </ul> <h1>Nice to Have Skills</h1> <ul> <li>Experience with Salesforce CPQ from an end-user or configuration perspective</li> <li>Familiarity with AI-assisted development or documentation tools</li> <li>Experience building or using internal automation/AI tooling to speed up support workflows</li> <li>Bachelor's degree or equivalent experience</li> </ul> <p>#LI-PP1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.<b