Please note - Only internal applicants (current ABC Legal employees) will be considered for this vacancy. About ABC Legal Services: ABC Legal Services is proud to be the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay years ahead of the competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Process Server Performance Proof Team sits at the intersection of support and compliance, ensuring that proofs of service submitted by field servers are accurate, legally sufficient, and returned in a timely manner. This team acts as the front line for reviewing proof documentation, coaching servers on correct completion, and resolving problem documents before they become case-jeopardizing errors. This is not a document-processing or e-filing role it's a performance and compliance-driven function focused on getting proofs right and getting servers the feedback they need to improve. This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida. <h3>What You'll Do</h3> Proof Review & Compliance <ul> <li>Review affidavits/certificates of service submitted by field servers for accuracy, confirming that names, addresses, dates, times, and manner of service are correctly documented and legally sufficient</li> <li>Ensure proofs meet the specific formatting and content requirements of the jurisdiction where the case is filed, understanding that rules vary significantly by state and even by county</li> <li>Identify notary-related errors on submitted proofs and advise servers when a document requires notarization (note: this team does not coordinate with notaries directly)</li> </ul> Server Coaching & Escalation Handling <ul> <li>Serve as the escalation point for "problem documents" — proofs that come in with errors — and work to get them corrected</li> <li>Provide direct coaching and feedback to servers when proofs are completed correctly or incorrectly, helping build long-term accuracy and reduce recurring errors</li> <li>Follow up on failed service attempts and court clerk rejections, guiding servers through correction and resubmission</li> </ul> Reporting & Performance Tracking <ul> <li>Run and work through regular reports on a daily basis</li> <li>Track individual server performance to identify trends and areas needing improvement</li> <li>Manage secondary reports as applicable</li> <li>Conduct direct outreach to servers regarding proofs that have not yet been returned (100+ daily outreach volume)</li> <li>Review Skye logs in full and follow them closely, staying on top of document and service edits to quickly understand the current status of a case</li> </ul> Collaboration <ul> <li>Collaborate on large-scale projects with the team and cross-functionally with other de

Process Server Performance Specialist-Proof Team (Internal Employees Only)

Job Description