About ABC Legal ABC Legal Services is the national leader in filing service of legal documents — the physical delivery of court paperwork required by law. We're a team of 1,100+ with offices in New York, Los Angeles, Dallas, Tampa, Chicago, Washington DC, and more. Seattle is our headquarters. We've led this industry for over 40 years and continue investing in technology and process to stay ahead of the competition. What This Role Actually Is Process servers are the independent contractors who physically deliver legal documents (like lawsuits and subpoenas) to the people named in them — a legally regulated, time-sensitive service. ABC coordinates a network of these contractors nationwide. This role owns that network end-to-end in our two highest-priority markets: Arizona and Texas. You're responsible for making sure there are enough servers in the right places, that the highest-volume ones stay engaged and paid fairly, and that when something breaks, like a coverage gap, a slow region, a compliance issue, you catch it before a dashboard does and fix it. This is a marketplace operations role, similar to what a strong regional lead at a gig, delivery, or field-service company does, which is balancing local supply and demand using data you go get yourself, not data someone hands you. While this is a remote position, frequent travel to AZ or TX is expected. What You'll Own <ul> <li>Supply and demand balance across AZ and TX — identifying coverage gaps, recruiting new process servers, setting dispatch strategy, and growing server capacity in your priority markets </li> </ul> <ul> <li>Early problem detection — spotting where performance is slipping and diagnosing the root cause before it appears on a formal scorecard </li> </ul> <ul> <li>Relationships with the region's highest-volume servers — you're the face of ABC in-market, not a name on an email chain </li> </ul> <ul> <li>Root cause analysis — when something's off, you define the actual problem and bring a recommended fix, not just a flag </li> </ul> <ul> <li>Incident response for your region — app outages, dispatch bottlenecks, weather disruptions — you're the real-time point of contact for the network and leadership </li> </ul> <ul> <li>Marketplace pilots — running in-market tests, tracking real results, and reporting back fast and honestly, in partnership with project managers </li> </ul> <ul> <li>Regional incentive budget, within limits set with your Sr. Director — you flag overspend before finance does </li> </ul> <ul> <li>Regional performance reporting — coverage gap closure, service-level attainment by tier, and overall market health </li> </ul> <ul> <li>Direct management of W2 (full-time employee) staff on your team, including approving timecards and running performance reviews </li> </ul> <ul> <li>Feeding what you learn back incentive design, dispatch rules, and pay structures improve across ABC's other markets </li> </ul> What We're Looking For &

Regional Operations Manager, Process Server Network – Southwest

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