Associate Director, Patient Support Services

<div class="content-intro"><p></p> <div data-ogsc="black"><span data-ogsc="" data-ogsb="yellow"><strong data-ogsc="" data-olk-copy-source="MessageBody">About Acadia Pharmaceuticals</strong></span></div> <div data-ogsc="black"> </div> <div data-ogsc="black"><span data-ogsc="" data-ogsb="yellow">Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs. At Acadia, we’re here to be their difference.</span></div></div><p style="text-align: center;"><strong>Please note that this position is based in either San Diego, CA, or Princeton, NJ. Acadia's hybrid model requires this role to work in our office three days per week on average.</strong></p> <p><strong><u>Position Summary</u></strong></p> <p>The Associate Director, Patient Support Services leads Patient Support Services (PSS) strategies and initiatives, including messaging and training to drive customer engagement and overcome access barriers across the portfolio with a focus on Neuroscience. Advances hub processes and enhances support programs to best serve Acadia’s customers. Develops strategies, key messages, and tactics to help increase customer engagement. Ensures executional excellence. This role reports to the Senior Director, Patient Support Services & HUB Operations.</p> <p><strong><u>Primary Responsibilities to Execute on Key Areas of Focus:</u></strong></p> <ul> <li>Partners with Patient Support Services field team members to evolve and improve services & execute on hub and other PSS strategies across the portfolio with a focus on Neuroscience.</li> <li>Collaborates with internal partners on relevant market research and lead PSS projects to refine strategies to help generate insights to create/optimize programs that better meet healthcare professionals (HCP) and patient needs across the portfolio with a focus on Neuroscience.</li> <li>Helps lead the planning, development and implementation of access marketing strategies, programs, tactics and messaging by: <ul> <li>Ensuring access services marketing plan and execution align with Brand Marketing and Access & Reimbursement strategies.</li> <li>Supporting access-related Brand Planning process.</li> <li>Collaborating closely with Brand Marketing to ensure a seamless customer experience and alignment with brand initiatives.</li> <li>Planning and developing hub priorities, content, tools, and training for national meetings and customer-facing team training.</li> </ul> </li> <li>Serves as access services expert, making recommendations on solutions to deliver upon unmet needs, across the portfolio with a focus on Neuroscience.</li> <li>Helps lead the planning, development, and management of access website, materials, messaging, and programming; including, but not limited to, copay programs, sample programs, reimbursement and patient financial support services, etc.</li> <li>Develops and tracks KPIs; continually assesses and monitors impact and execution of access services & across the portfolio with a focus on Neuroscience, including feedback from service users and internal stakeholders.</li> <li>Attends professional, provider,