Service Desk Technician II

<h2><strong>ABOUT THE JOB</strong></h2> <p>The ACLU seeks applicants for the full-time position of <strong>Service Desk Technician II</strong> in the <strong><span class="NormalTextRun SCXW181250803 BCX8" data-ccp-charstyle="normaltextrun">Information Technology </span><span class="NormalTextRun SCXW181250803 BCX8" data-ccp-charstyle="Strong">Department</span></strong> of the ACLU’s National office in <strong>Washington, DC. </strong><span data-ccp-props="{"><span class="TextRun SCXW106118647 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW106118647 BCX0">This is a <strong>hybrid role </strong>that has in-office requirements of four (4) days per week or sixteen </span></span><span class="TextRun SCXW106118647 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW106118647 BCX0">(16) days per month.</span></span></span><span class="EOP SCXW106118647 BCX0" data-ccp-props="{"> </span></p> <p><span class="TextRun SCXW143727089 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW143727089 BCX8" data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"GT America",469777842,"",469777843,"GT America",469777844,"GT America",201341986,"1",469769226,"GT America",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">The Information Technology (IT) department provides technology-based services and support for a more than 550-person National staff at our New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico and Durham offices, including staff based in remote locations. ACLU IT support staff ensures that business critical services are available to all staff. </span></span><span class="EOP Selected SCXW143727089 BCX8" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p> <p><span data-teams="true">This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).</span></p> <h2><strong>WHAT YOU'LL DO</strong> </h2> <p>Reporting to the <strong><span class="TextRun SCXW176062557 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW176062557 BCX8" data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"GT America",469777842,"",469777843,"GT America",469777844,"GT America",201341986,"1",469769226,"GT America",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">Service Desk Manager</span></span></strong>, the <strong>S<span class="TextRun SCXW176062557 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW176062557 BCX8" data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"GT America",469777842,"",469777843,"GT America",469777844,"GT America",201341986,"1",469769226,"GT America",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">ervice Desk Technician II</span></span> </strong>will be responsible for <span class